Privacy Policy

Effective date: September 8th, 2018


We have tried to write this privacy policy in an easy-to-read manner doing our best to move away from legalese-dense prose that could be a challenge to understand.

In this policy,

  • “user” or “you” means any person using the Service, whether by browsing our websites or using our mobile apps, purchasing products, subscribing to our Newsletter, or participating in any other activities available through the Service.
  • Trusted Labs or “we” or “us” or “our” or other similar pronouns means Trusted Labs S.A.S.

First note that since the registrant of the domain name is Trusted Labs S.A.S., a company organized under the law of France, this Privacy Policy is based on the laws and regulations of France.

1- To whom does this privacy policy apply?

This privacy policy is designed to inform visitors and users of the Trusted Labs website (, how we gather and use information collected by us via interaction with our web windows (hereafter collectively referred to as the “On-Line Service”).

Note that by using our On-Line Service you are consenting to our use of the information collected as set forth in this privacy policy document. If you are in disagreement with the terms of this privacy policy document do not use our On-Line Service.

2- What information do we collect?

  1. Technical information we obtain when you use our On-Line Service. As you may know, when you access a website or use a mobile application there is some information that is automatically recorded. Our On-Line Service is not different. These are the types of technical information we are recording:

i. When you visit, access or use our On-Line Service our servers automatically collect and retain information based on that usage. Website log data may contain your Internet Protocol address, the address of the webpage you visited, your browser type and settings, the date and time of your access, how you used the On-Line Service and other web tracking features (below we are providing you with a detailed explanation of the other web tracking features we use).

ii. We may also collect information about the device (PC, MAC, mobile phone, tablet, etc.) you are using to connect to the On-Line Service. Such information may include the type of device, the operating system you are using, device settings, and unique device identifiers. The collection of this information depends on the device you are using and its settings. To learn about the information your device makes available you should check the policies of your device manufacturer or software provider.

b. Information you voluntarily provide. When you click on the link “Subscribe to Our Newsletters” we give you the option to subscribe to our Newsletters, press releases and other market information we may send from time to time. If you decide to subscribe, you voluntarily provide us with certain identifying information such as your name (first and last), address, company name and e-mail address, as well as any areas of interest.

Likewise if you decide to contact us using the “Contact” form, you voluntarily provide us with certain identifying information such as your name (first and last), your country, and e-mail address.

c. Web tracking features we use.

i. Cookie data. We put in place a specific Cookie Policy that you can view from the link. The Cookie Policy describes what a cookie is and why we use cookies. Please note, unless you choose to voluntarily identify yourself to us via our On-Line Service, cookies will not directly indentify you. As you read in the Cookie Policy, you have the possibility to refuse cookies by configuring your browser to do so; if you do so, you may not be able to use some of the features of our On-Line Service and may not be able to access certain parts of our On-Line Service. To be more specific, this is an explanation (this not advice or a recommendation of any kind) of the pros and cons of disabling cookies.

Pros of disabling cookies

  1. Privacy – Some cookies, called tracking cookies, allow third-party websites, or websites that are affiliated to the websites you visit, to track and record the websites that you’ve been to. These third parties can be advertisers or even the government, in some cases. Disabling cookies will, therefore, keep your browsing details private.
  2. Security – Although in general cookies are not harmful, some browsers have been found to allow malicious content to access the computers where cookies are stored.
  3. Secrecy.

Cons of disabling cookies

  1. Convenience – Cookies are actually designed to remember information about forms and websites. Cookies are responsible for the auto-fill feature for forms where you input your address or email information. If you disable cookies, you will have to fill the forms up yourself.
  2. Personalization – Personalized content, such as the text “Welcome back, Eric!” on various home pages are possible through cookies. This will not work if cookies are disabled.

ii. Web Beacons: Another online identification mechanism is called a web beacon, also known as a pixel tag or clear GIF. A web beacon is a clear graphic image of a 1×1 pixel that is delivered through a web browser or an HTML-compliant e-mail client application to an end-user’s device. We use web beacons to enable us to evaluate the usage of our On-Line Service, target campaigns, upgrade information we provide, and know whether you have visited a web page or received a message.

iii. Analytics collection. We use Google Analytics to help us anonymously track and report your behavior information and standard log information to the On-Line Service. This information helps us analyze and evaluate how the On-Line Service is used, as part of our ongoing efforts to improve our On-Line Service. Note that no personally identifying data (meaning data that could directly identify you as a unique person) are included in this type of reporting. Google Analytics may have access to your inormation only for the purposes of performing these tasks on behalf of Trusted Labs and under obligations similar to those in this privacy policy. If you wish to know more about the terms that govern Google Analytics, please visit the Google Analytics terms of service at

3. How do we use the information we collect?

We use the information collected to undertake the On-Line Services.
Only the information you have voluntary provided as described in paragraph 2(b) above is used to send you the documents and information you have selected, possibly also to contact you to discuss your interest in the On-Line Service and our products and services, and to send you information about promotions or events. Thus, you understand that you can receive marketing communications. Please read paragraph 4 below, which gives you some choices in controlling our use of the information we collected.

Regarding analytics collection please note that we will not (and will not allow any third party to) use the statistical analytics tool to track or to collect any of your personally identifiable information. We will not associate any data gathered from our On-Line Service with any personally identifiable information (meaning data that could directly identify you as a unique person) from any source, unless you voluntarily submit that information via a fill-in form on our On-Line Service.

Any and all information which is voluntarily submitted in feedback forms on our On-Line Service, or any survey we initiate that you accept to take part in, is only used for the purposes of reviewing this feedback and improving our On-Line Service.

We may undertake international transfer. Indeed we may, in the process of providing On-Line Service to you, transfer information that we collect about you, including personally identifiable information (meaning data that could directly identify you as a unique person), across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in regions with laws governing data collection and use that may differ from the laws of France, please note that, by using the On-Line Service, you are permitting the transfer of information, including personal information, to France and other countries and jurisdictions or companies that offer the same level of protection as France but that may not have the same data protection laws as your jurisdiction.

4. What choice do you have about sharing your information?

  1. You may request to be removed from marketing communications by visiting the unsubscription page: and requesting that you be unsubscribed from future communications. A link to the unsubscription page may also be found at the bottom of our e-mails pushing the information to you.
  2. You may update or change your registration information.

Pursuant to article 38 of the French law n° 78-17 of the 6th January 1978 on Data Processing, Data Files and Individual Liberties, you have the right to obtain, correct or delete personal information about yourself. To exercise these rights, please contact Trusted Labs at

5. With whom do we share the information we collect?

  1. We share: We may share the information we collected with hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the On-Line Service. Consequently, we are making you aware that some of the information collected may be transferred from your current location to our offices and servers, as well as to the hosting partner we indicate in this paragraph. We are careful to only provide to the hosting partner the information that is necessary to assist us in providing the On-Line Service.
    We may also share the information we collected with companies that are part of the Trusted Labs legal organization and that are located in different countries.
  2. We do not share: We do not rent, sell, or share any information about you with any third parties.
  3. We may share: We may also provide non-personal, summary or group statistics about the traffic patterns of our On-Line Service, and information covering the usage of our On-Line Service to a reputable third party, but these statistics will include no personal information (meaning data that could directly identify you as a unique person).
  4. We may disclose: We may disclose the information we collected if such action is necessary to comply with the law, or in the course of a legal process.

6. Children’s privacy

The On-Line Service is not directed to anyone under 18 years of age. If you are under 18 years old do not use the On-Line Service.

9. Business transaction

In the event that we go through a business transaction, such as a merger, acquisition by another company, or sale of all or a portion of our assets, the information collected will likely be among the assets transferred. As part of such a transaction we will require from the acquirer to commit to the same level of protection described in this privacy policy. We will post a notice on our website of any such change in ownership or control that could affect the On-Line Service.

10. Changes to this policy

We reserve the right to amend or update this privacy policy at any time. You can always review the most current version of this privacy policy at any time. You can always review the most current version of the privacy policy. Pay attention to the effective date appearing at the top of the privacy policy, since it indicates which privacy policy is applicable. Once the change is effective, your continued use of the On-Line Service signifies your assent to and acceptance of the changes to the privacy policy. If you do not want to be bound by the changes to the privacy policy, you must cease using the On-Line Service.

11. Do not track for resident of the state of California (U.S.A)

Do not Track (or “DNT”) is a preference you could set in your browser (provided your browser allows it) to let the sites you visit know that you do not want them to collect certain information about you.

We do not respond to DNT signals. We do not treat the person whose browsers send a DNT signal differently from those whose browsers do not send it.

12. Contact information

Questions regarding this privacy policy should be addressed to